Companies can ask for reviews via automatic invitations. All the items I ordered are now gone - terrible customer service. gift kit to proceed with the DIY package. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. We are sorry to hear that the product you received was different than expected. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Calzedonia Customer Care Support Team. Please check the error(s) highlighted below. However, her phone number is the same and apparently she does work at the Cerritos location. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. Hello Kate! I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. not registered with Calzedonia.com, you Verification can help ensure real people write reviews about real companies. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. After that, they decided to cancel the order without reason. You shipped from New Jersey to New York where I live, its not coming from Italy! !Furthermore, I did never received the confirmation email. They are not set up to deal with online presence yet - stay clear. For both standard and express shipping, all orders must be placed before 12:00PM EST Honestly, so much wasted time and money. Received my order late. Here are 8 tips for writing great reviews. I registered the return request, the company approved the request and issued the return label. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. ST. STEPHENS DAY 26 DEC Nov. I used to buy swimsuits, tights, socks, everything. Your experience can help others make better choices. You mistake has cost me time and money. I'm very disappointed and will not order from them again. I have sent multiple emails and they still refuse to send me my items. Still no refund to account and no response from customer services. Please send all items back in a single shipment. When I got my refund, they only refunded me $8. Here are 8 tips for writing great reviews. I have not received my order yet, what should I do? So, no more for me. ARE YOU SERIOUS??!! This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. You can be certain that youre talking to the right person at the right time. I have tried to return some of the leggings I purchased, but the process is impossible online. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? Your experience can help others make better choices. Purchasing a product from Calzedonia is not that demanding. Products and inspirations about tights, hosiery and beachwear. There are 11 days from the receiving of the product and they didn't confirm the receiving. So a very bad buy. Customer service sends another email to their tech department, this time with no ETA. Terms & Conditions The person said they would reach out to me via email with a resolution. 0172 4448080. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. 19/11/22 I email customer services wondering where my products were. the possibility to cancel. Just raise a case and leave feedback after. the payment method chosen for the online purchase. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? It was not true, after over a month I am still chasing the items or a refund. Anyone can write a Trustpilot review. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Overview. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After choosing the products, add them to your cart and go to your cart. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. I have had no issues. Calzedonia S.p.A. You can find more detailed information on their website. Poor customer service. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have just made my order and wish to cancel/modify it, what can I do? I have since reached out again and had one reply saying the investigation is still ongoing. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. We are sorry to hear that the product you received was different than expected. An Calzedonia.com account is already associated with your e-mail address. +1 855 564 2351 That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. I wish i had read these before. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. Hi Goatess,Thank you for the review and your feedback! Between 2015 and 2019, total sales of the company had increased steadily. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I sent pics to the customer service and they simply play dumb. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. All the items I ordered are now gone - terrible customer service. All returning items must be unworn and in sale-able condition. Sign up now and write review so everyone can read! It's thanks to Louise that I started loving the brand and became a regular costumer. Reputation based on former quality. Customer service slow to nil. Thank you for contacting us.We're very sorry to hear about your experience. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . 23/11/22 parcel delivered. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. and that they won't refund you. Better to spend 3 at Primark, not 34 at Calzedonia. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A misserable 10% off, what a joke. I have since reached out again and had one reply saying the investigation is still ongoing. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. We have just sent you an email regarding this issue. for orders to be processed within the same day. To complete your Calzedonia shopping, you don't have to become a member to purchase. your order but we will always strive to respect the time frames given. Im sick of seeing influencers promoting them, false advertising! After I place my order, when can I expect it to be shipped? You may change your settings at any time or accept the default settings. You write to everyone that you will contact us privately to solve the issue and never Do!!! The contact formula on Calzedonia's webpage is not working either. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Discover our collections for Women, Men and Children. By signing up, you agree to the You think I have nothing to, but to print the label, pack and go to Postal office???!!! Hello Sharon! I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. For more information, please The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Terrible customer service. and did not even get the product great!! 'Returns and Refunds' . It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? We also ensure all reviews are published without moderation. - I have pictures of all of it if needed. Theres no jargon in our rights guides. 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