Please . Customers will be informed of Confirm the details and print the return label. A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. This means that once your order has been placed, you will be unable to cancel it. You will receive an email confirmation for tracking and proof of return! } How to Complete a Pretty Little Thing Return. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. UK Nominated Day Delivery*. HOW DO I RETURN AN ITEM FROM USA OR CANADA? 5.99. For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. After packaging your items, follow the instructions on the PrettyLittleThing return portal. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. Contact Us Here. You'll receive your refund within 10 days after processing. For UK & ROI customers, you are able to return unsuitable items within 28 days of receipt. PrettyLittleThing *Unlimited Next Day service will be reduced Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Please use an alternative shipping address or select the Standard or Saver shipping service. You can return your item to us and place a new order to receive the item of your choice. Still need our help? $15. Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery'. jQuery('#inputID').on('keyup', function() { Returning an item from Pretty Little Thing online store is easy. Heres Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Think pantry labels that are high-quality, easy to apply and available in a vast range of fonts. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. Just follow the process below: 1. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. 'Sorted at national hub' or 'Hub trailer via sorter'. Pretty Little Thing does offer what amounts to an exchange policy, but it probably doesnt work the way you think. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). if(this.value.length < 3){ Check out our size guide, A privacy reminder from PrettyLittleThing. Please ensure that lingerie and swimwear items are tried on over your own underwear. else{ (Including Canada and EU) For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. JS. You will be charged $4 for the . Youll receive a confirmation notification that the return was received. Please note, the portals are country specific and you may need a printer for your label: Unfortunately we do not refund delivery charges on any orders. This comes at a one off payment of 9.99 for a whole year of unlimited UK delivery. If you or a neighbour is home to accept the order, then a signature will be required. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). The increased popularity of the brand in the last number of years has resulted in a rise in those seeking out the Pretty Little Thing return policy. Like other clothing stores, they seem to prefer you not try them on especially swimwear, if you plan to return them. Pretty Little Thing carries practically everything, including the latest trends, celebrity . CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS? While the number of sizes that they offer is great (I have very rarely seen a famous mainstream brand offer a size 26) , the brand needs to work a bit more into figuring out their sizing. JavaScript seems to be disabled in your browser. By beccaw223 . Ships from Fort Collins, CO Meet your sellers Kara Jacobi. Give me ideas in the comments! } You must have JavaScript enabled in your browser to utilize the functionality of this website. Please return unsuitable Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Sorry you have received a faulty item! Remember to add your order number if you download a new returns label. Hit refresh on your wardrobe & discover thousands of this season's must-have trends. Instead, you can return and reorder your items by following their returns process on their website. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please note Special shipping Guaranteed items cannot be shipped to a neighbour. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. All about that new? If you returned your order over 21 days ago and still havent heard from us, hit us up using the form below so we can help. Can I track my return with Pretty Little Thing? Will PrettyLittleThing refund return shipping? This can be found in Order History in 'My Account'. For some areas, you can reschedule your shipping online here - https://redelivery.usps.com/redelivery/. Unfortunately, we are currently unable to process exchanges. case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; The items have to be unworn and unwashed. The parcel information has not yet been loaded onto our online system. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Date of experience: 15 January 2023 Click here to start. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been shipped to. We understand that within this limited time frame finding affordable delivery can be difficult. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped. Your refund should be processed within 14 working days of you dropping your parcel off. What is PrettyLittleThings return policy? Some people who are used to purchasing clothes online might be disappointed that Pretty Little Thing offered a fairly short return policy. 5. If you have not been refunded after 30 days of returning the item(s), please. This is fast fashion accelerated. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. If you have misplaced this label, you can download a new one below. Still need our help? jQuery(document).ready(function(){ Label the axes - Labelling the axes gives your viewer context. Postcode restrictions apply, see below. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. a new returns label here. Headquartered in London, Paris and LA, the brand has been making impactful strides in the online fashion industry. All about that new? 10% OFF. For hygiene reasons, pierced jewellery is non-refundable. Swimwear and underwear cannot be returned for health and hygiene reasons. One should carefully purchase these products from Pretty Little Thing to avoid having to deal with not having them be returnable. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. Ready to return? Please note, PLT does not cover the cost of returns from US/Canada. If you are returning an item to your local . Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. This is fast fashion accelerated. The express shipping services for USA cannot make shippings to PO Box addresses. The portal makes it easy to pay for a return label, print it, and attach it to the package. There is a returns label included in your parcel. items in their original packaging. Unfortunately, we are currently unable to process exchanges. Beauty products and accessories cannot be returned. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. You must have JavaScript enabled in your browser to utilize the functionality of this website. Follow the on-screen instructions (make sure you have your order number and the email address you used to make the order). Return the package by using the Post Office counters and obtain proof of postage from the Post Office. No worries, we offer returns. updated as shipped to the address set out in the Dispatch Confirmation). The parcel has been booked onto our system but has not yet been collected. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point. This means that once your order has been placed, you will be unable to cancel it. Active. Make an account here. You will be informed of any significant changes to these terms For more size charts on their specialty . You can choose one of the following returns options. Please return items in their original packaging. }); screen-shot-2017-02-17-at-2-05- . Drag the labels to their correct locations on the diagram of chordate characters below. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. Delivery Costs. jQuery('.answer').hide(); I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. //