Get an answer from Sandals Montego Bay staff and past guests. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will appl. Unique Travel may cancel any booking and release any Hotel or air reservation for which payment has not been received at least 90 days prior to arrival. 12 TRAVEL DOCUMENTS: Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. If we cancel your holiday for any reason, except where this is because of your fault (e.g. In addition, you can reach Beaches customer service by sending a letter to PO Box SS-19020, Nassau, Bahamas. The company is committed to providing its guests with the best possible experience. Depending on when you cancel a Sandals reservation, you may receive part of your refund as a holiday certificate for a future trip. We may change the price of your holiday after we have issued our booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the suppliers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the holiday. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. To accomplish this, Sandals offers a variety of ways for customers to communicate with their service representatives, including telephone, live chat, and email. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. Where this is the case, we shall draw your attention to any differences. In each of my follow up calls I spoke to a different agent. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. Please note this could be up to 100% of the cost of your original holiday. In relation to package holidays, you will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you. You can reach Sandals customer support by dialing 1-888-726-3257 seven days a week from 7 AM to 11 PM EST. From determining whether Sandals Royal Caribbean is worth it to finding the most luxurious to the cheapest Sandals resorts, The Vacationeer can assist you at every stage. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. Sandals cancellation refund 6 years ago Save I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. The best way to contact Sandals is to call them directly. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. A customer service representative will then join the chat and help you with whatever you need. If all else fails, contact Sandals directly as you made your original reservation wtih them. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Please ask us to confirm what protection may apply to your booking. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment. A. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. If you purchased your tickets online as a guest . you accept the financial responsibility for all transactions made in your name or via your bank account. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. The scheme does not apply to claims for an amount greater than 5,000 per person. (b) A minimum non-refundable deposit of $350 is required for Beaches Turks & Caicos reservations (excluding three-bedroom Key West Villas & four-bedroom Key West Villas). When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. Another option is to open a live chat via the Sandals website. All bookings for the Over-the-Water Villas (OWV) and the Over the Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. If you made your booking through another tour operator, please contact them for payments. From: Higgins, Paul. There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. Package must include round-trip flights. Terms and Conditions apply that are important matters which affect your legal rights. Please zoom back in. Promotions listed in this website can be changed or withdrawn at any time and blackout dates may apply. 4 CREDIT CARD PAYMENT:We accept payment by credit card. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. Are Disney Lightning Lane Passes Worth It? Box 1636, Pink Gin Beach. Well take care of the rest while youre here. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. The customer service phone number for Sandals Resorts is 1-888-726-3257. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. (c) reject the price increase, terminate your holiday and take an alternative one if we decide to offer this. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. Did you cancel within 30 days of your scheduled travel? Thank you. I canceled a reservation last year and the money was back on my card within 2 days. 9.2 Beaches Loyalty & Travel Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 120-46 days prior to original arrival date: 9.3 Reservations with the following travel dates will incur a $200 per person revision fee for any TRAVEL DATE CHANGES made within 90-46 days prior to original arrival date. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. 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