Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. A limited warranty on a worldwide basis for the entire ten year period. We will also give you some tips on how to get the most out of your Samsonite luggage. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. . of amount of the new product or if similar product is not available. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Heres a quick guide on how to repair luggage wheels. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. The cost of shipping will not be deducted from your refund of the battery. Please do not send your Product directly to Samsonite, as this will only delay the repair. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. Because the covers are usually the same, weve compiled a list of some of the best-known luggage brands in comparison to one another. So, does samsonite luggage have a lifetime warranty? Street *. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. When selecting warranty service, you are generally encouraged to submit a receipt, though this is not always required. You should consider all the key factors before making a decision. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. WebOur Guarantee. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. WebLog in - MY SAMSONITE Existing User? Your browser's Javascript functionality is turned off. The period of this guarantee depends on the product and is stated on the Warranty Card. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! To do this, simply unscrew the wheel from the axle. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. limited to, the cost of packaging, shipping and applicable taxes. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Mexico: (01800) 904 89 00. Save my name, email, and website in this browser for the next time I comment. The subscription may be disabled. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities Find your local Samsonite store and favorite bag. This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. The label should have your Samsonite model number printed on it. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. They should be able to help you out. Manufacturing specifications are subject to change without notice. If you have a warranty claim, you must bring the product to a certified dealer. All rights reserved. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Go to the Samsonite website and create an account. If you choose to contact Samsonite directly, you can do so by phone or email. Samsonite is well-known for its high-quality, long-lasting suitcases. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. To the extent permitted by applicable law, any implied warranties are hereby excluded. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. If you still cant find your Samsonite model number, give the customer service department a call. Mexico: (01800) 904 89 00 If the product cannot be repaired or replaced, Samsonite will refund the purchase price. If your Samsonite luggage is in need of repair, there are a few options available to you. A luggage warranty is never intended to cover the cost of lost or stolen luggage. Forgot your password? This warranty is intended to give you specific legal rights. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. To the extent permitted by applicable law, any implied warranties are hereby excluded. United States: 1-800-262-8282 Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. original receipt of purchase. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. When you purchase a Samsonite product, Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. Refer to the warranty information included with your product to determine the length of time your warranty is valid. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. * See Are Authentic Coach Bags Made In The Philippines? If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Product and/or in the list of Product features on our website. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Sign Up for Email and get access to exclusive offers & the latest updates! If damaged in transit, All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. The warranty provided herein is limited to the value of the Product. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Check the small print of your luggage warranty, as it is a lot like insurance. Phone number (required for parcel deliveries) *. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Once the wheel is removed, youll need to assess the damage. to or freight costs associated will be at the cost of the owner. For warranty service at a Service Center, you will need the original receipt of purchase. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Inspect your Product immediately after handling by anyone other than you. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. Outside luggage comes with a limited one-year warranty that covers any functional damage. Manufacturing specifications are subject to change without notice. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. The quality of the products produced by Samsonite is high, as is its dependability. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. The warranty provided herein is limited to the value of the Product. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. Samsonite does not offer a lifetime warranty on its luggage. Remember me? WebWARRANTY TERMS AND CONDITIONS. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. Exclusive online offer. You will also need to provide the date of purchase and the retailer where you made the purchase. 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