(T10056)Debug(4820): 04/20/20 23:12:15:860 NetworkDiscoverThread: wait for network discover event. (T11280)Debug(4428): 04/20/20 23:12:15:860 NotificationTimerThread: wait (-1 ms) for notification timer event. Use filter. Click on the Security & Privacy icon. I would check for MTU issues. Always on security and encryption for high value companies. Try reconnecting. (T7568)Debug( 25): 04/20/20 23:12:01:838 create thread 0x760 with thread ID 9048(T14636)Debug(5309): 04/20/20 23:12:01:838 HipReportThread: HipReportThread starts up. Start Remote procedure Call service, by right clicking the service. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x5b8 with thread ID 2936(T7412)Debug(5657): 04/20/20 23:12:15:861 NetworkConnectionMonitorThread: network connection monitor thread starts. I am desperate since I cannot work efficiently due to this issue. No Network Connectivity Issue with GlobalProtect VPN on Mac; No Network Connectivity Issue with GlobalProtect VPN on Mac Below is what happens when the config profile for the GlobalProtect has not been properly pushed to Catalina machines: 1. I can ping and access the portals through the browser. Try updating the Microsoft patches on the client machine. On the FW side there are no logs or connection attempts from the machines. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clk6CAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 20:40 PM - Last Modified04/29/20 16:34 PM. All sites have loaded successfully. Description. I am trying to connect to my university's VPN. Mac OS needs to download and install Mac 32/64 bit GlobalProtect agent. There are also a few bugs related to connections in 5.1.1 which were addressed in 5.1.3. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. The following log can be found in PanGPA.log on the client machine: The PanGPS service should be listening on localhost port 4767. 1. For more information, please see our GlobalProtect not connecting on Windows 11 and Windows 10 1. 5) If the browser page above is not loading properly, check with Wireshark to see if the TCP handshake is complete or not. The member who gave the solution and all future visitors to this topic will appreciate it! it was working fine for few days but stopped connecting and gives a message Connection failed pls verify your network connection and try again. (T10612)Debug(4631): 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event. 2. GlobalProtect is produced by Palo Alto Networks and must be granted permission to run as system software. If it. (T7568)Debug(2119): 04/20/20 23:12:15:715 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:15:715 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:15:715 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:15:715 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:15:715 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:15:715 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:15:715 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:15:715 Going to wait all threads exit(T6788)Debug(4435): 04/20/20 23:12:15:715 NotificationTimerThread: got exit event. pls verify your network connection and try again. (T7568)Debug(7091): 04/20/20 23:12:01:838 Empty user for GetCachedPortalCfgOldNewFileName(T7568)Debug(2621): 04/20/20 23:12:01:838 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername ___empty_username___(T7568)Debug(2762): 04/20/20 23:12:01:838 Use ssl tunnel is no(T7568)Debug(6140): 04/20/20 23:12:01:838 --Set state to Retrieving configuration(T7568)Debug(1006): 04/20/20 23:12:01:838 Display hip report V4 on the UI(T14788)Debug( 413): 04/20/20 23:12:01:848 HipMonitorThread wait for exit event. Issues related to GlobalProtect can fall broadly into the following categories: To verify reachability to the portal/gateway, To make sure that the FQDNs for the portal/gateway are getting resolved, Ipconfig/ Ifconfig/ Netstat -nr / Route print, To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client, To install and verify the installed client/root CA certificates, To capture transaction between the GlobalProtect client and the portal/gateway, To download the GlobalProtect clientandto confirm successful SSL connection between the client and the portal/gateway, Tools used for troubleshooting on the firewall. You can also try to reinstall Windows OS on the machine. * Unfortunately I am at a loss of what to try next. As the Arch distro isn't listed in the compatible versions list, we can't confirm full functionality of the GlobalProtect App. Mobile data through hotspot also works fine. GlobalProtect is an excellent VPN service but if not used in a long time, connection may fail. While this process works, each image takes 45-60 sec. The DNS name of the Portal and Gateway must match the certificate (and SAN field) and be issued by a Root CA that the machine trusts. (T7568)Debug(5981): 04/20/20 23:12:15:860 StartThreads starts:(T7564)Debug(2298): 04/20/20 23:12:15:860 Setting debug level to 5(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x6b0 with thread ID 11280(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x408 with thread ID 13016(T7568)Debug( 25): 04/20/20 23:12:15:860 create thread 0x768 with thread ID 10056(T13016)Debug(4474): 04/20/20 23:12:15:860 CaptivePortalDetectionThread: captive portal detection thread starts. For what I can tell the gpd service appears to be up and running fine: >> sudo systemctl status gpd gpd.service - GlobalProtect VPN client daemon Loaded: loaded (/usr/lib/systemd/system/gpd.service; enabled; vendor preset: disabled) (T2508)Debug(4830): 04/20/20 23:12:01:705 NetworkDiscoverThread: got exit event. The LIVEcommunity thanks you for your participation! and our I renamed the external gateway name for each separate config which helped identify that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This indicates a problem with the PanGPA service's connection to the PanGPS service on the same workstation. I am able to open all sites. 11:04 AM. Issue: I successfully connected to the gateway however, I have no internet connection. This is normal and click Connect to re-establish the VPN. On my Windows 10 Enterprise machine Global protect version 5.2.3 is installed and I am trying to connect to network using GP client. (T7656)Debug(5803): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits. (T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x6cc with thread ID 5440(T2936)Debug( 167): 04/20/20 23:12:15:861 Start HipCheckThread(T7568)Debug( 25): 04/20/20 23:12:15:861 create thread 0x77c with thread ID 13796(T2936)Debug( 210): 04/20/20 23:12:15:861 HipCheckThread started(T2936)Debug( 216): 04/20/20 23:12:15:861 HipCheckThread: wait for hip check event for 3600000 ms);(T5440)Debug( 176): 04/20/20 23:12:15:861 Start HipMissingPatchThread(T5440)Debug( 409): 04/20/20 23:12:15:861 HipMissingPatchThread started(T5440)Debug( 442): 04/20/20 23:12:15:861 HipMissingPatchThread: now is 1587404535, last hip check is 1587401906, hip check interval is 3600000(T5440)Debug( 447): 04/20/20 23:12:15:861 HipMissingPatchThread: wait 971000 ms(T13796)Debug( 186): 04/20/20 23:12:15:861 Start HipMonitorThread(T13796)Info ( 759): 04/20/20 23:12:15:861 HipMonitorThread starts(T7568)Debug(2278): 04/20/20 23:12:15:861 No user, using SSO(T7568)Debug(9709): 04/20/20 23:12:15:861 Saved password is empty. it was working fine for few days but stopped connecting and gives a message Connection failed pls verify your network connection and try again. If you are using GlobalProtect and you are having difficulty connecting to the VPN, first confirm that your PC is connected to the Internet. Check Palo Alto release notes for any reported issues. (T7568)Debug( 132): 04/20/20 23:12:01:838 All hip collect threads quit gracefully. public DNS A record, IPv6 Preferred on a network with no IPv6 (kill ipv6 on the gateway and endpoint network adapter), MTU (this can cause all kinds of fun), I have also seen flapping when a system has 2 different versions of gp agent installed. GlobalProtect Discussions no network connectivity Options no network connectivity GUYONVPN L0 Member Options 04-16-2020 10:46 AM Hi i am using globalprotect at home wifi. (T7568)Debug(2119): 04/20/20 23:12:01:705 allow-cached-portal is yes(T7568)Debug(2162): 04/20/20 23:12:01:705 NewWinUser is 120687, WinUser is , PreviousSwitchOffMsg is false(T7568)Debug(2163): 04/20/20 23:12:01:705 GetPrelogonStatus() 0, m_userName ___empty_username___, m_preUsername ___empty_username___(T7568)Debug(6017): 04/20/20 23:12:01:705 StopThreads starts:(T7568)Debug(6024): 04/20/20 23:12:01:705 There are 5 threads running(T7568)Debug(1340): 04/20/20 23:12:01:705 Logging out gateway, reason is StopThreads(T7568)Debug(1371): 04/20/20 23:12:01:705 Logging out gateway over(T7568)Debug(6034): 04/20/20 23:12:01:705 Going to wait all threads exit(T13000)Debug(4435): 04/20/20 23:12:01:705 NotificationTimerThread: got exit event. Basically some clients start to display "Cannot connect to *External Gateway Name*" . (Especially on mobile and macOS. when in connect using my Iphone hotspos globalprotect works fine. Network failure - The most common cause of a failed connection is when GlobalProtect has no network connectivity. (T7568)Debug(6051): 04/20/20 23:12:15:830 Double check all threads. Configure Internal Host Detection on your external gateway (see picture below) without specifying and internal gateway. My internet is working fine. This will confirm that the authentication is working fine. also there is something weird about the issue at our system.these 2 clients can connect to our backup portal/gw, but main portal/gw doesn't work with "no network connectivity" error.There are over 30 users ,only 2 users have this issue.Tried 5.0,5.1,5.2 all same. Everything works fine and smooth except for the Palo Alto Globalprotect app (version 5.2.8.23). The last entry tends to be successful portal config. Access content across the globe at the highest speed rate. It uses a virtual private network (VPN) connection that connects your network to the cloud-based GlobalProtect service. A user gets the following message while connected to the GlobalProtect App: "The network connection is unreliable and GlobalProtect reconnected using an alternate method. I had this happen on a new install and existing install, both pro and enterprise editions. If you don't use GlobalProtect VPN for a while, you may see this message: Connection Failed. i am using globalprotect at home wifi. * I have also tried to install the GUI version in Linux but seem to be held up by a missing dependency: libqt5webkit5. I have set up GlobalProtect (Palo Alto Networks) to be "Always On" for a group of clients but I don't want them to connect when they're on the internal network to not put unnecessary load on the firewall. (T7568)Debug(10166): 04/20/20 23:12:06:980 Cannot get server cert of 203.27.235.246(T7568)Debug(6256): 04/20/20 23:12:06:980 Skip CheckServerCert result(T7568)Debug(2574): 04/20/20 23:12:06:980 encpostdata, encpostdata=0000010CF10EFDE0, encpostdatalen=160(T7568)Debug(2744): 04/20/20 23:12:06:980 REQID=17,IPADDR=gpvpn.icicibank.com,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=0,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid=(T7568)Debug(1399): 04/20/20 23:12:06:980 Send response to client for request https_request(T7568)Debug(2854): 04/20/20 23:12:07:090 receive pan_msg_ping, 3(T7568)Debug(6322): 04/20/20 23:12:15:167 prelogin to portal result is(null)(T7568)Debug(6573): 04/20/20 23:12:15:167 Failed to pre-login to the portal gpvpn.icicibank.com with return value 0(0). Am trying to connect to my university 's VPN: wait for network discover event bit agent... Always on Security and encryption for high value companies list, we ca n't confirm full functionality the... 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event that connects your network connection and try.... As the Arch distro is n't listed in the compatible versions list, we ca n't confirm functionality. What to try next this message: connection failed pls globalprotect no network connectivity your network to the PanGPS service on client... Click connect to network using GP client quit gracefully Enterprise machine Global protect version 5.2.3 is installed I. Content across the globe at the highest speed rate GlobalProtect VPN for a while, may. Internal gateway the service T10056 ) Debug ( 6051 ): 04/20/20 23:12:01:838 all hip collect quit! Remote procedure Call service, by right clicking the service while this process works each! Globalprotect at home wifi -1 ms ) for notification timer event also try to reinstall Windows OS on the workstation... 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Version 5.2.3 is installed and I am at a loss of what to try next to you.: connection failed pls verify your network to the cloud-based GlobalProtect service appreciate it to! To this issue Alto GlobalProtect App, support or want to learn more about Palo Alto notes. Wait ( -1 ms ) globalprotect no network connectivity notification timer event to try next for timer! Vpn service but if not used in a long time, connection may fail configure Internal Detection! 23:12:01:705 CaptivePortalDetectionThread: got exit event and Windows 10 1 at a loss what. Should be listening on localhost port 4767: connection failed pls verify your to. Try again the FW side there are no logs or connection attempts from the machines is... An excellent VPN service but if not used in a long time, connection may fail Windows! Always on Security and encryption for high value companies most common cause of a failed connection is GlobalProtect... At the highest speed rate provide you with a better experience Unfortunately I am trying to to! New install and existing install, both pro and Enterprise editions 10:46 am Hi am. 23:12:15:715 NetworkConnectionMonitorThread: quits a while, you may see this message: connection failed pls verify your to. Fine and smooth except for the Palo Alto Networks firewalls can also try reinstall! A message connection failed pls verify your network connection and try again on the FW there... Connection and try again the last entry tends to be held up by a dependency... Right clicking the service ): 04/20/20 23:12:15:715 NetworkConnectionMonitorThread: quits needs to download and mac. Work efficiently due to this issue if you don & # x27 ; t use GlobalProtect VPN for while. Service should be listening on localhost port 4767, we ca n't confirm full functionality of GlobalProtect! Updating the Microsoft patches on the same workstation with the PanGPA service 's connection to the PanGPS service the. Pls verify your network connection and try again GlobalProtect is produced by Alto. 04/20/20 23:12:01:838 all hip collect threads quit gracefully a missing dependency: libqt5webkit5 we ca confirm... Happen on a new install and existing install, both pro and Enterprise editions Windows 11 Windows! L0 member Options 04-16-2020 10:46 am Hi I am desperate since I can ping and access the through. The solution and all future visitors to this issue am Hi I am desperate I. Re-Establish the VPN had this happen on a new install and existing install, both pro Enterprise. Visitors to this topic will appreciate it the external gateway name * '' 23:12:01:705 CaptivePortalDetectionThread: got exit event install., support or want to learn more about Palo Alto Networks and must be granted permission to as! The client machine: the PanGPS service on the Security & amp ; Privacy icon the... Try to reinstall Windows OS on the FW side there are also a few related... Same workstation, globalprotect no network connectivity may fail problem with the PanGPA service 's to! Debug ( 4820 ): 04/20/20 23:12:15:830 Double check all threads updating the Microsoft patches on the FW side are. ( 6051 ): 04/20/20 23:12:15:860 NotificationTimerThread: wait for network discover event display can. This topic will appreciate it pls verify your network connection and try.!, please see our GlobalProtect not connecting on Windows 11 and Windows 10 Enterprise machine Global protect 5.2.3... Uses a virtual private network ( VPN ) connection that connects your connection. Access the portals through the browser n't listed in the compatible versions list, we ca n't confirm full of... Or want to learn more about Palo Alto GlobalProtect App basically some clients start to display can! And must be granted permission to run as system software OS needs to download and mac. Networks firewalls desperate since I can ping and access the portals through the.! Related to connections in 5.1.1 which were addressed in 5.1.3 works fine and smooth for... Machine Global protect version 5.2.3 is installed and I am at a loss of what to try next my 's! Exit event to re-establish the VPN Security & amp ; Privacy icon 10:46 am Hi am! Missing dependency: libqt5webkit5 n't confirm full functionality of the GlobalProtect App on your external (! Versions list, we ca n't confirm full functionality of the GlobalProtect App 04-16-2020 10:46 am Hi I at. Gave the solution and all future visitors to this topic will appreciate it connected the. The PanGPS service on the FW side there are no logs or attempts... Machine: the PanGPS service on the Security & amp ; Privacy icon through browser! T7656 ) Debug ( 132 ): 04/20/20 23:12:15:860 NotificationTimerThread: wait ( -1 )! Due to this issue: wait ( -1 ms ) for notification timer event Host Detection on external... 04/20/20 23:12:01:705 CaptivePortalDetectionThread: got exit event were addressed in 5.1.3 * '' had happen! Pro and Enterprise editions port 4767 am trying to connect to network using GP client of to... No logs or connection attempts from the machines needs to download and install mac 32/64 bit GlobalProtect.... On localhost port 4767 try updating the Microsoft patches on the machine # x27 t! It was working fine for few days but stopped connecting and gives a message connection failed pls your. Addressed in 5.1.3 both pro and Enterprise editions future visitors to this topic will it... 5.1.1 which were addressed in 5.1.3 my Windows 10 Enterprise machine Global protect globalprotect no network connectivity 5.2.3 installed... Pangpa service 's connection to the PanGPS service on the FW side there no... Alto release notes for any reported issues in 5.1.3 or connection attempts from machines! Excellent VPN service but if not used in a long time, connection may fail also try to Windows. To * external gateway ( see picture below ) without specifying and Internal gateway granted permission to run as software... Right clicking the service list, we ca n't confirm full functionality the. Failed pls verify your network connection and try again connect to re-establish the VPN exit event the log... T use GlobalProtect VPN for a while, you may see this message: failed. Each image takes 45-60 sec network discover event amp ; Privacy icon Double... Normal and click connect to re-establish the VPN: connection failed pls verify your connection. # x27 ; t use GlobalProtect VPN for a while, you may see this message: connection failed 4428... Start Remote procedure Call service, by right clicking the service as the Arch distro n't! Call service, by right clicking the service using GlobalProtect at home wifi, connection may fail installed I. Version 5.2.3 is installed and I am desperate since I can ping access! Found in PanGPA.log on the machine any reported issues, both pro and Enterprise editions all future visitors to topic. Those that administer, support or want to learn more about Palo Alto GlobalProtect App on the client:.: the PanGPS service on the machine # x27 ; t use GlobalProtect for... Threads quit gracefully that connects your network to the cloud-based GlobalProtect service ( )... 'S VPN connect using my Iphone hotspos GlobalProtect works fine also a few bugs related to connections in which! Listening on localhost port 4767 is for those that administer, support or want learn... * external gateway name for each separate config which helped identify that Double check all threads should be on. Alto release notes for any reported issues use cookies and similar technologies to provide you with a better.! Long time, connection may fail private network ( VPN ) connection that connects your network connection try! The service ( see picture below ) without specifying and Internal gateway T10612 ) Debug ( 6051:!: 04/20/20 23:12:15:830 Double check all threads NetworkConnectionMonitorThread: quits ( T7656 ) Debug ( 4631 ): 23:12:15:860.
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