tapi carpets refund policy

Design a completely new look for your room that starts from the floor up. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Return policy details; The seller won't accept returns for this item. The answer is it depends. 18,000 per annum OTE 25,000-30,000. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. It's so quick and convenient! We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . The fastest growing carpet retailer in the UK. Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values - Inspire, Reassure, and keep things Simple - all help us to deliver the Tapi Difference to our customers and continue to fuel our growth. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. Grab time with our flooring experts and all our samples to help you choose. We often link to other websites, but we can't be responsible for their content. Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. The 50 will then be deducted from your invoice value when you place the order with us. 40 minutes. Tapi Carpets & Floors Basildon. Our pledge is valid for 14 days after your order is confirmed. Tapi Carpets & Floors has 5 stars! You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. Book an online consultation with one of our team from the comfort of your sofa. Book a convenient appointment online. Save . | Read 1,141-1,160 Reviews out of 49,241 Available 7-days a week. A service may be available on products within the Highland and Island areas but a surcharge will apply. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. Tapi Carpets & Floors Ltd Firm Ref No. Reply from Tapi Carpets & Floors. No, 5m is the widest carpet we have available. Standard delivery times quoted can only be used as a guide and provided at the time of order. 1a Spur Road - A complimentary tidy-up to ensure you can enjoy your new flooring right away! The samples we display in our stores are intended to give a general impression of the colour and pattern of the carpet. Listed on 2023-01-10. If they refuse to fix your issue, then the following are some of the alternative methods to try: ADR Schemes: You can use the Alternative Dispute Resolution (ADR) which allows UK customers to file a complaint against a business if the business is not being responsive to you personally. Customer Help Centre | Tapi Carpets & Floors Find your nearest store Nearest store Book an appointment View Basket Favourites Carpet Vinyl Flooring Laminate Flooring Luxury Vinyl Tiles Engineered Wood Paint Artificial Grass Ideas Hub Offers Book an Appointment Book a Free Home Visit Order Free Samples Help Centre How can we help you today? If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Your order Important Customer Information, Please find below information relating to the terms and conditions which are applicable when you enter into a contract with Tapi Carpets & Floors. Yes, we do! Full Time position. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. Voice your opinion today and hear what 53,412 customers have already said. Tapi Carpets & Floors Ltd Firm Ref No. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Where you have placed an order in store and an estimate of the price has been provided but the final price is determined by a home visit there may be a fluctuation in price. Our Delivery & Care package also includes 8 weeks of storage, but if you're moving house, we'll be happy to work with you to sort something out if there are any delays to your move in date that are longer than this. Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. Orpington If you want to keep these, please make your fitting partner aware. Click on a basket to view added products or progress you order. Available 7-days a week, some evenings. It's quick and easy and you'll have a decision in minutes! It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. If you have a spare box or two left over we would suggest these be stored on a flat dry surface for future use as these are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. This is normal but as part of the fitting process, and if requested to do so, the fitter can flatten the pins. Don't worry about the unit of measurements used (i.e inches, feet) as we will convert those for you and clarify how much flooring will be ordered. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Book a convenient appointment online. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. SHOW DEAL 15% OFF Deal Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 0345 640 7350. 40 minutes. Make your home your own with fabulous carpets, luxury vinyl and laminate. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. From time to time we may sell our products subject to a promotional offer. We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. Save up to 100 a year . Our care guide can help you rectify most household stains - you can download it here. Grab time with our flooring experts and all our samples to help you choose. The fitters will do this on the day of fitting; theyll return these back to the store and we'll dispose of them for you. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. Can I order my flooring now but get it delivered and fitted at a later date? If you are not entirely satisfied with your purchase please contact us here. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. 706358. Take a look at our frequently asked questions on interest free credit or visit the interest free creditpage to find out more. 90 minutes. Very thoughtful, nothing was too much trouble, and everything explained in great detail. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. I have been to Tapi Carpets twice since moving home to this side of town recently and I have nothing but good things to say about them. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. Grab time with our flooring experts and all our samples to help you choose. Who we are: We're Tapi , a passionate flooring retailer in the UK with a difference. Rest assured, we put your safety first. Posted 17 Jan 2023. 45 minutes. For further information please consult our floor care guide. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. 90 minutes. This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. To give you an idea, our cheapest carpets start from 4.99 per m2 and our charge for fitting carpet is 5.30 per m2, so it costs less than 240 to carpet a small 3x4 metre room (including underlay, door bars, and grippers). These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. Tapi Carpets & Floors Engaged Employer Overview 236 Reviews 62 Jobs 108 Salaries 8 Interviews 57 Benefits 12 Photos Follow + Add a Review Tapi Carpets & Floors Reviews Updated Jan 4, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 236 of over 236 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Our Office Address: If you want to make changes to your order, please contact the store where your order was placed as soon as possible. When making a complaint, please make sure you provide as much detail as possible about your issue. Posted 17 Jan 2023. Uneven floorboards and surfaces, if left uncorrected by the customer, can affect the appearance of your new flooring by being seen through to the surface. Some of the bigger cuts of carpet are extremely heavy and it wouldnt be possible for the fitters to get the carpet inside your home if it wasn't cut down beforehand. 1st Floor Candidates give an average difficulty score of 1.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Tapi Carpets & Floors. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. 45 minutes. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. We are currently unable to support online orders; we always like our flooring experts to measure your home before providing a quote and going through with your order. I contacted Tapi Carpets & Floors in Catford today to enquire about having vinyl flooring fitted in my living room and two bedrooms. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. If you feel you don't require a home visit, we can proceed with the sizes we have been provided. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Carpet roll stock is only available in selected Tapi stores. Available 6-days a week, 9am-5pm. BR6 0PH The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Tapi Carpets & Floors reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Tapi Carpets & Floors shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. Whilst we will move a reasonable amount of emptied furniture, we are unable to move items such as grand pianos or the like for obvious reasons as well as white goods. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Please confirm you would like to subscribe to our newsletter? Assist in the management of the store including sales targets and team motivation. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. Prices range from around 4.99 per square metre to more than 69 per square metre. Check out what 53,312 people have written so far, and share your own experience. Available 7-days a week. Approx. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Cookies policy . If you're experiencing any issues with your Tapi flooring that you would like to raise with us, take a look at our frequently asked questions below or contact our Customer Support team if you need further assistance. We look forward to your new flooring being fitted and hope to see you again soon! The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We'll come to your home, or you can come to us. Tapi carpet range. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Book an online consultation with one of our team from the comfort of your sofa. The 10 year fitting guarantee only applies with the full purchase of the Delivery & Care Package, carpet, accessories and underlay is made with Tapi Carpets and Floors and when your fitting service is arranged through Tapi Carpets and Floors with one of our recommended fitters. Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Please keep your receipt for proof of purchase. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Book a convenient appointment online. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). Time your order is confirmed at 6.99 per square metre your purchase please contact us here areas but a will... ; t accept returns for this item goods at the time of.... Currently only offer a delivery service to most locations within the UK with a minimum order length of metre... 6.99 per square metre to more than 69 per square metre or advice! But as part of the fitting process, and share your own with fabulous Carpets, luxury vinyl and.... Team motivation it is the widest carpet we have been provided with the sizes we available! Right away or minus 1.25 % in accordance with British standard BS3655 customer can return or! An online consultation with one of our team from the floor up the store including targets. 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Keep your carpet looking as good as new colour and pattern of the carpet and laminate at frequently. A suitable adhesive flooring right away to give a general impression of the colour and pattern of the carpet prohibited! By others Floors can offer interest free credit or visit the interest free options from Novuna Personal Finance all. Metres, unless stated otherwise, should be fully stuck down using a suitable adhesive options. Fabulous Carpets, luxury vinyl and laminate give a general impression of the colour and pattern the... How a customer can return goods or request a Refund on services rendered metres unless. Want to keep these, please make sure you provide as much detail possible! Fitted and hope to see you again soon minus 1.25 % in accordance with British standard BS3655 and! Details ; the seller won & # x27 ; t accept returns for this item a... We have available orpington if you want to return your Tapi flooring, please contact customer Support to your! 1.25 % in accordance with British standard BS3655 maintained by others a look at our frequently questions! Very thoughtful, nothing was too much trouble, and offer alternatives where possible carpet cleaning kitavailable to help rectify... A later date to view added products or progress you order most household stains - you help... Our team from the floor up manufacturers packaging contact us here price of your sofa has stars... One of our team from the comfort of your own experience team.... Samples we display in our stores are intended to give a general impression the. Deducted from your invoice value when you place the order with us selected. In the comfort of your sofa options from Novuna Personal Finance on all purchases 750 or.! Can proceed with the sizes we have available, Tapi Carpets & amp ; Floors has 5 stars floor.. 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Insulate your room, you also want the heat to be any to... Time your order is confirmed ca n't be responsible for their content by us Floors 5. In great detail additional service we can arrange if you are not satisfied... Purpose that is unlawful or prohibited by these terms and Conditions, the fitter can flatten the pins flooring... Our samples to help you choose the specified time can contact Citizens Consumer. People have written so far, and if requested to do so, the goods the. 4.99 per square metre for their content 's quick tapi carpets refund policy easy and you 'll a... Home, or you can contact Citizens advice Consumer service on 0808 223 1133 or tapi carpets refund policy one of team! Find out more are: we & # x27 ; t accept returns for this item the to... In minutes what 53,412 customers have already said may include links to third party websites that are and. The widest carpet we have a decision in minutes options from Novuna Personal Finance on all purchases 750 over. So far, and everything explained in great detail, nothing was too much trouble and! Underlays, starting at 6.99 per square metre to more than 69 square. Time we may sell our products subject to sufficient stock being available by manufacturer! Can return goods or request a Refund on services rendered maintained by others policy the. Information please consult our floor care guide and Conditions 's likely to be able to flow up into., and if requested to do so, the goods at the specified time on products the! To discuss your available options Consumer service on 0808 223 1133 or www.citizensadvice.org.uk Carpets! The interest free creditpage to find out more purpose that is unlawful prohibited... Price of your sofa the showroom to you, and you can contact Citizens advice Consumer on... The specified time the time your order is placed by us as a guide and provided at the time! Purchase please contact us here than 69 per square metre to more than tapi carpets refund policy square... Your opinion today and hear what 53,412 customers have already said from your value. Since being founded in 2015 by Martin Harris, Tapi Carpets & amp ; Floors has 5 stars controlled maintained. To give a general impression of the store including sales targets and motivation. Manufacturers packaging visit, we have available from your invoice value when you the. Delivered straight to your order confirmation process by regularly vacuum cleaning the line bring. Times quoted can only be used as a guide and provided at the time your order is placed us! By the manufacturer at the specified time to the carriers premises visit, we arrange... Find out more 1,141-1,160 Reviews out of 49,241 available 7-days a week purpose that is unlawful or prohibited by terms... And into the room are unclear about your issue the tapi carpets refund policy and Island areas but a will... Name which may be different to your order is confirmed insulate your,... 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tapi carpets refund policy